Best answer

Formatter is only sending one selected option from Gravity Forms to Fibery.

  • 20 March 2024
  • 7 replies
  • 16 views

Userlevel 1

I am trying to connect Gravity forms to Fibery

The gravity forms has a multi select field with options: display1, display2, display3

The fibery input only accepts the ids for each input: number1, number2, number3

I have created a formatter lookup table to change display1->number1, display2->number2, display3->number3

However it only seems to be sending out one option into fibery not all of the ones selected!

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Best answer by Troy Tessalone 20 March 2024, 22:56

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7 replies

Userlevel 7
Badge +14

Hi @leedenny 

Give us more context by posting screenshots with how your steps are outlined and configured, thanks.

Userlevel 1

Hi Troy,

 

This is the input on Gravity forms:

This is the zap steps:

This is the Age Group formatter settings:

This is the Fibery action settings:

This is the output i get in fibery:

Thanks

Lee

Userlevel 7
Badge +14

@leedenny 

Can you post screenshots with how the DATA OUT from Gravity Forms is structured in the Zap trigger step for that field.

 

If it’s a string, then you would need to convert it to an array of items before using it in the Formatter step.

 

Try this action: Formatter > Utilities > Text to Line Items

Userlevel 1

Thanks for your help. It was a string so i added your suggestion but still no joy. 

 

Format string as line items:

Format line items using lookup table:

 

Userlevel 7
Badge +14

@leedenny 

You may need to account for the space after the comma.

You may need to add another step Formatter > Text > Replace to replace spaces [:space:] with nothing.

 

 

Userlevel 1

This worked - thank you for your help!

Userlevel 7
Badge +6

That’s awesome @leedenny! A huge thanks to Troy for pointing you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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