Hey, since a couple of weeks we face an error in our zap that does the following
- Get new entry in typeform (works)
- find and edit values in Salesforce (works)
- create a folder-structure in OneDrive (causes the problem)
- upload documents into the folder
The problem is, that since a couple of weeks I get the following error:
OneDrive - The app returned “Resource not found for the segment ‘root:’.”
So I adopted the Zap a bit so that in testing it works now. The weird thing is, when published it doesn´t work - when I replay the Zap manually in the Error mode, it works again with the real data. But only when replaying the Zap.
Now I will describe the actions that should happen:
The OneDrive step is set up like this:
1. Find or Create Folder
- Create a Subfolder: Thats where the Error is caused the first time:
Here I use the folderpath from the step before. But then the before described ‘root’ Error happens but ONLY in published version. In testing AND in Error - manual run Zap again mode it works.
- create a subfolder in the subfolder:
I think here I have the same problem. Before I only used the Folder Path from the parent folder but that always gave me the ‘root’ error, when I recunstruct the folder path with the folder path outcome from step 1 and then add a / and the order number from salesforce, in testing it works.
But in published the Zap never runs until here.
As I thought the reason could be that the OneDrive folders are not created fast enough before the Zap tries to find the folder for creating a Subfolder, I inserted delay steps of 1 min each:
It didn´t solve the problem, but in the Error - replay Zap mode, the zap runs without problems.
Does anyone know what to do?
Thank you so much for taking the time to share details of how you solved things here, we really appreciate it. 