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I’m trying to solve this:

The error you're encountering indicates that the "Email" field is missing in the "create_or_update_subscriber" step of your Zap. However, from the input data provided, it seems like the email field is being mapped using a dynamic placeholder {{273323755__Email}}. This suggests that the email value is supposed to be pulled from a previous step, but it might not be correctly mapped or the placeholder is not resolving to an actual email address.

To resolve this issue, first, ensure that the email field in the Flodesk step is correctly mapped to the output of the Zenler step. Go to the Zap editor, open the Flodesk step, and check the field where the email is being mapped. Make sure it is linked to the correct data output from the Zenler step, which should be xxxxxxxxxxx@yahoo.co.uk based on the data you provided. If the mapping looks correct but the error persists, try re-selecting the email field from the dropdown to refresh the connection. Additionally, test the Zap with a sample data run to ensure the email is being passed correctly. If the issue continues, consider using a Formatter step to ensure the email data is correctly formatted and passed between steps.

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

Hi ​@KristinavO,

 

Welcome to the Community.

You're experiencing an issue with the "create_or_update_subscriber" step in your Zap, where the email field appears missing despite being mapped. This likely means the dynamic placeholder isn't resolving correctly. To fix it, check that the email is appropriately linked to the Zenler step, re-select the field to refresh the connection, and test the Zap. If the problem persists, add a Formatter step to ensure the email data is correctly passed and formatted.

I hope this helps. If you have any other questions or need further clarification, please don't hesitate to ask.


HI @JammerS,

 

thanks for getting back.

 

I had another look and clicked through the zap without changing anything and after another test, it suddenly worked. I wasn’t able to save this version though. Publish is greyed out.

 

It still says “Has Draft”. Not sure how to save this version but it seems to work now. I just tested it.

 

 


Hi ​@KristinavO 

To prevent Zap Run errors, you can add a Filter as Zap step 2 to check the email variable value exists: https://zapier.com/apps/filter/help