SUPPORT TICKET
Subject: Lofty Transaction-to-Contact Tagging Zap Not Firing / Trigger Not Detecting New Transactions
Description:
I've built a Zap that should:
- Trigger when a new transaction is created in Lofty
- Loop through contacts attached to the transaction
- Apply tags ("2026 Seller" or "2026 Buyer") based on transaction type (Listing vs Purchase)
Current Status: The Zap is published but not working. No tags are being applied to contacts.
Problem: The trigger (Step 1: "New Transaction") is not detecting real transactions created in Lofty. It only finds sample/test data. I've created 4+ real transactions with contacts attached, but the trigger doesn't catch them.
What I've tried:
- Created transactions with type "Listing" and "Purchase" with contacts attached
- Waited 2-3 minutes for polling
- Retested the trigger multiple times
- Zap is turned ON and published
Need:
- Fix the trigger to detect new transactions
- Or recommend alternative approach if "New Transaction" trigger has limitations

