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Question

First name field in email list is not being populated when using Zapier

  • February 14, 2024
  • 8 replies
  • 92 views

Hi

I have a Zap between checkout and e-mail list (Builderall).
Everything works fine, except the first name field [VOORNAAM] is not being populated when using Zapier.
So first name field is left blanc.

I have it as a custom field because Billing Contact Firstname is not Name in my e-mail list but VOORNAAM.


Can anyone help?
Thanks!
Tanja

 

 

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8 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • February 14, 2024

Hi @TanjaH 

Can you show full screenshots for the Custom Fields in the Zap step? (e.g. added controls on the right and field descriptions)

 


  • Author
  • New
  • February 19, 2024

Hi @Troy Tessalone 

Thanks for your response.

Here’s a quick screenplay of how it looks.

https://www.dropbox.com/scl/fi/l94ku3plfv6cqelm69nso/voornaam-niet-gepropageerd.mov?rlkey=tn4h8l92sw2txne41jsraf5qi&dl=0

Thanks for your help!

Tanja


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • February 19, 2024

@TanjaH 

Can you post screenshots with how the Zap step is configured in EDIT mode? (Video was from VIEW mode.)


  • Author
  • New
  • February 20, 2024

I’m so sorry, Troy, I don’t know what you mean.

I don’t see any other option than ‘edit the zap’.  That’s what I did.

Sorry :(


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • February 20, 2024

@TanjaH 

Click the [Edit Zap] button at the top right, then click on a Zap step to see the configuration of the Zap step in EDIT mode.

 


ken.a
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  • Zapier Staff
  • May 21, 2024

Hi @TanjaH,

I just came across your post here and wanted to check in here to see how you’re getting on. Are you still running into the same issue here? If so, please let us know and we’re happy to assist further.

Thanks!


  • Author
  • New
  • May 22, 2024

O how nice of you, ken.a!

The issue seems to be resolved. 🙏🏻 So far so good! 🎉

Thanks for asking!
 

Tanja


ken.a
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  • Zapier Staff
  • May 27, 2024

That’s amazing news @TanjaH! Thank you for looping back with an update here!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗