Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

“Find new records” for Jotform not working

  • October 9, 2025
  • 4 replies
  • 34 views
T

I have multiple Zaps that execute based on a Jotform “New Submission” (Instant) trigger event. In preparation to go “live” with my integration in my client’s account, we have been doing a lot of testing — yesterday (10/8) we did 20 different Jotform form submissions; however, literally zero form submissions are present for 10/8 when I click “Find new records.” Up until today, I have always been able to retrieve “live” form submissions when I click “Find new records”. Can someone please help identify the root cause?

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

M
  • MargeZapier Staff
  • Zapier Staff
  • October 9, 2025

Hi there, Welcome to the Community! 👋

It is likely that there are some missing permissions on the connected account, or that it was connected with the wrong field selections (such as connecting as a HIPAA-enabled account when it isn’t, or the other way around). The same can happen if the selection for the Do You Use European Datacenters? field was incorrect when creating the account connection in the Zap.

I would recommend:

  1. Creating a new account connection after checking the Jotform settings and selecting the right answer to these questions
  2. Then, reconfigure the step and re-test it
  3. If after the above, samples still don’t load, feel free to open up a ticket at zapier.com/get-help, making sure you reach out with the email that is connected to the Zapier account

I hope this helps!

T
Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • October 9, 2025

Hi ​@tuck9 

Try this trick: Use previous Zap runs as trigger test records
https://help.zapier.com/hc/en-us/articles/35632951078029-Use-previous-Zap-runs-as-trigger-test-records

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
T
  • tuck9Beginner
  • Author
  • Beginner
  • October 9, 2025

Hi ​@Marge — thanks for following up so quickly! In this case, the Jotform account (trigger) did not change. The fact that the form submissions (for “Find new records”) are showing up as expected for Oct. 7, Oct. 9, but not Oct. 8 for the same form, makes me wonder whether this might be more than an account connection issue. 

T
  • tuck9Beginner
  • Author
  • Beginner
  • October 9, 2025

​@Troy Tessalone slick! That works! I will use that for now as a workaround to dive down on the error I am trying to troubleshoot for Oct. 8. Thank you so much!

Terms & ConditionsAccessibility statement