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Hi everyone,

I’m running into an issue with Zapier’s built‑in SugarCRM Find Record action. I have it configured with “Return all items as list items”, but it always returns exactly one record—even though multiple records clearly match the filter criteria.

I normally would use a custom webhook or the custom code block instead, but our SugarCRM instance only allows access by a certain IP-range. The SugarCRM block works fine for that, as it only uses a small number of IP adresses, but the webhook or the custom code block cannot access the sugar API as the requests could come from IPs basically over the whole US. 

Can anyone help, how to configure the SugarCRM Find Record block to yield multiple results?

Thanks in advance! Any insights or suggestions appreciated.

Hey ​@Jannosch ,

 

The SugarCRM Actions on Zapier are designed to retrieve 1 item only. If you want to retrieve multiple items, you will have to make custom webhook call.

Hi ​@Jannosch 

Despite what the the Zap step configuration indicates, you may need to use the SugarCRM API even with the limitations you indicated about the IP address issue.

 

Info about search for existing data in apps: https://help.zapier.com/hc/en-us/articles/8496241402253-Search-for-existing-data-in-Zaps#h_01JWTR960THBN99Z90HHWYWJT2

 

You can try reaching out to Zapier Support for possible guidance: https://zapier.com/app/get-help

 

Hey ​@Jannosch, just checking in! 👋

I’ve just seen that you reached out to our Support team, and it looks like they’re still waiting on some additional details from you before they can investigate further.

If you’re still having issues, I’d recommend continuing your conversation with the Support team over email. If it turns out the issue is due to a bug then they’ll be able to open up a bug report so it can get fixed.  

And if you were able to get it sorted, would you be up for sharing what worked? It would be super helpful for others in the Community that might be running into the same trouble 🙏

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