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Hey everyone, I’m puzzled by a problem I’m running into.

I’ve got a simple two-step Zap that began malfunctioning a few months ago. The Zap grabs a cloud recording of my Zoom meetings from my Zoom account, and uploads them to my Google Shared Drive (in my team’s Google Workspace account). 

In the last couple of months, the Zap has been copying the recording into My Google Drive (my personal Google Drive space) instead of the Shared Drive. When I edit the steps, I’m clearly able to browse to the Shared Drive and select my folder -- but each time I test, it drops the video recording into the root of my personal Google Drive instead. 

I’ve tried deleting the step and re-adding it, but it doesn’t change behavior. Anyone else having a similar issue?

Hi @Mikecron 

Help us have more info to view by posting screenshots with how your Zap steps are outlined and configured in EDIT mode so we can see the field mappings.

Help links for using GDrive in Zaps: https://zapier.com/apps/google-drive/help

Thanks Troy and sorry for the delay. If you’re still able to help troubleshoot, I’m attaching screenshots of the Zoom step, and the Google Drive steps.

Again, this actually works -- it delivers a copy of the movie file -- but it’s dropping it into my personal Google Drive folder, not the “Meeting Recordings” folder in the root of my team’s Shared Drive as is indicated in one of the screenshots. Not sure why the file is being misdirected.

@Mikecron 

You can try reselecting the Drive, then the Folder.

Also, you can try using the ...] button for each field to switch to “Custom” mode, and then input a static value for the Drive ID and the Folder ID to see if that corrects the issue.

Otherwise, you can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

 

Hi @Mikecron,

 

Please keep us in the loop about Troy’s suggestion on how to tackle this issue so we can troubleshoot further if needed. Thank you.

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