About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Fields and Values not displaying during mapping steps - is there a work around besides "guess and check"?

  • 5 January 2024
  • 5 replies
  • 208 views
Z

We are observing that fields and values are not loading correctly during the record test mapping step. Whenever we test a trigger, Zapier only loads the default automation record. The “find new records” button fails, and all of the initially pulled information seems to be encoded: 

This issue is impacting Wix, Mailchimp, BigCommerce and Salesforce zaps. I contacted Zapier support and their suggestion was to “guess and check” to verify which field is which and attempt to map our fields this way. Apart from this being a completely unprofessional and ridiculous solution, they mentioned it’s a known issue with an unknown fix date.

Is anyone else experiencing this issue? Have you discovered any workarounds? Thank you for your time.

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @zshelley 

Good question.

Have you tested the Wix action that would fire the Wix Zap trigger, then try to pull thru that data as an example record to configure the Zap actions steps?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Z

Thanks for the reply @Troy Tessalone. Yes, we have multiple test submissions that are not being pulled correctly into the example records. These have worked in the past, but are not currently working.

Troy Tessalone
Userlevel 7
Badge +14

@zshelley 

Some Zap app triggers are only configured to return default dummy data.

You can try turning the Zap ON and testing, then check your Zap Runs history to see the DATA IN/OUT for each Zap step.

Then follow this help article:

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Z

Thanks @Troy Tessalone that is helpful. However, I cannot even get to that step as the fields and values being passed are showing up as coded versions of themselves.

All of the displayed “Field Comp LII” are the fields we are attempting to map, but without their correct titles or given values. I cannot find an area to verify which code equals which value. The only way to confirm is to incorrectly map the field, push an incorrect live send, and then check the logs. When this has to be done for 18+ values, its time consuming and requires a large amount of manual data adjustment from every platform. The provided article WOULD be helpful to address the error preventing New records from being used, but I cannot get the system to display the correct fields and field values to even line up the items manually. I’m assuming the given values are tokens, but without a key, there isn’t much I can do apart from the suggested “guess and check” method. Any additional thoughts?

Troy Tessalone
Userlevel 7
Badge +14

@zshelley

You may want to try a different approach using a webhook in Wix: https://support.wix.com/en/article/wix-automations-sending-data-via-webhook

Zap trigger: Webhook - Catch Hook

That will generate a unique webhook URL to configure in Wix.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

Reply


Terms & Conditions