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False error alerts in Zapier for Facebook to Google Business integration


frieauffcom

I have set up a zap that looks for new posts on a Facebook page and then automatically publishes the post to the respective Google Business page of the client. It usually runs once a week.

It works fine.

But every other week (more or less) I get an alert email telling me there is a “possible error on your Zap”. When I go into the Zap to edit it, I don’t make any changes, I just refresh the fb records in the “test” tab, which then loads the latest post. As soon as I hit “retest step” in the action area, it successfully publishes the post to the Google Business page.

So it is actually not an error, just an “alert hickup”. How can I get rid of this without disabling alerts entirely? I don’t want to re-test every week, I also don’t want to simply ignore those messages.

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5 replies

Troy Tessalone
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Hi ​@frieauffcom 

For us to have more info, post these screenshots:

  • example of the encountered error
  • how your Zap steps are outlined and configured in EDIT mode with the field mappings visible

frieauffcom
  • Author
  • Beginner
  • 7 replies
  • January 17, 2025

Thanks.

The only “error message” I get is the mail. See below.

Then I always go through the settings but don’t edit anything. I do a re-test and it works.

See settings below.

 


JammerS
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  • Zapier Staff
  • 2207 replies
  • January 22, 2025

Hi ​@frieauffcom,

 

Welcome to the Community.

 

If your Zaps aren’t running smoothly, review the error message in the alert email and check the Zap History in your Zapier dashboard for details. Verify the settings for your trigger and action steps, as missing or incorrect data can cause issues. Also, check the App Status page to see if Facebook or Google Business is experiencing temporary problems.

 

Let us know if you need further assistance.


frieauffcom
  • Author
  • Beginner
  • 7 replies
  • January 22, 2025

Hi ​@JammerS ,

I don’t know if you have read my post at all? To repeat it: I am getting an error message via mail. Then I log into my account and in the Zap I get the info there was no field “summary” in my source. But the field I selected to use as the “summary” (a terminology not used in my source, i.e. Facebook) is valid and works. When I manually re-test, the zap runs smoothly.

See screenshots of all steps. I think this is an error in the alarm system. Please solve it. I manually need to re-test the zap each week to generate the post. That’s almost as cumbersome as manually posting to Google Business, so I don’t see the use of Zapier in this case.

 


JammerS
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  • Zapier Staff
  • 2207 replies
  • January 24, 2025

Hi ​@frieauffcom,

 

If the "Summary" field in your Google Business Profile step is sometimes missing when the Zap runs, it might be because the field from Facebook isn't always included in the data. Ensure the mapped field is consistently present in Facebook's data. If it's optional or conditional, add a Filter or Formatter step to handle missing data, such as setting a default value for the "Summary" field. Also, check that the "Summary" field in Google Business Profile is correctly set up to accept the data. 

 

I hope this helps. Let me know if you have any other questions.