After using the template to create a lead in Zendesk Sell when a Calednly invite is created, I keep getting the following error message:
Failed to create a lead in Zendesk SellThe app returned "request is forbidden"
I have followed all the troubleshooting prompts, including paying for all the subscriptions needed. What else can I do to know what is causing this error so I can fix it and get the Zap working?
Thank you for your prompt reply!
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Hi
For us to have more context, post screenshots with how your Zap steps are outlined and configured in EDIT mode so we can see the field types/descriptions.
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You can redact any sensitive info.
Thank you, I sent the additional redacted screenshots, I believe it is under review.
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It may take a while to get reviewed.
Perhaps record and share a Loom.com video instead.
Great suggestion, I was able to get the Zap working but not with the fields I would really want.
Background, the Calednly link is for a round robin schedule, so each invite is assigned to one of two employees. I then want the lead in Zendesk Sell to also assign the lead to the user on the event. There is a place under ‘owner’ to add this variable, however that seems to be what is causing the error from Sell.
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Not able to view the Loom
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Owner field expects a number value as indicated by the 123 icon.
Help article about using dynamic variables in dropdowns: https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-dropdown-menu-fields-in-Zaps
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You’ll likely need to add a step to first Find the Person/Contact, then map the returned ID.
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