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Question

Failed to find or create a lead in Zoho CRM Error: Error parsing response. We got: ""

  • Aug 16, 2024 1:54 PM UTC
  • 3 replies
  • 121 views

I am trying to connect Zoho CRM with Apollo AI, when trying a zap which is adding new leads in case the contact is not part of my data.

while testing I have the error: Failed to find or create a lead in Zoho CRM Error: Error parsing response. We got: ""

 

 

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3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • Aug 16, 2024 2:19 PM UTC

Hi @Elkoumy 

For us to have more context about the error, post screenshots showing how your Zap step ‘Action’ tab section is configured in EDIT mode.

 


  • Author
  • Beginner
  • Aug 18, 2024 10:24 AM UTC

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

Hi Troy,

below are screenshots

 

 

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • Aug 18, 2024 2:47 PM UTC

@Elkoumy 

Looks like you are using a deprecated version of the Zoho CRM Find Lead event.

Try updating the Zap step to use the new replacement version of the Zap action.