Failed to find or create a customer in Visma eAccounting

  • 24 February 2023
  • 1 reply

The app returned "579c87ab-ad98-47a2-8a5a-b469a5a4b1c1".

Trying reestablish this connection and have filled in all fields required but stuck as this error.

Plugins is up to date as of today and API connection is allowed in eAccounting. No help from Visma eAccouting for this error.

1 reply

Userlevel 7
Badge +11

Hey @Naturhelse, welcome to the Community!

Hmm, we can see that sort of error sometimes when a field isn’t passed the correct type of value. For example a date field that’s expecting a date in MM/DD/YYYY with the date passed in the incorrect format of DD/MM/YY.

So I wonder if one of those required fields is expected to receive a value in a certain way. Would you mind sharing a screenshot of the set up of that Visma eAccounting action in your Zap? Please remember to remove/hide any private information like names, emails from it first.

That way we’ll be able to take a look at the values being passed into each of those fields to check whether that’s the cause of the error here. Looking forward to hearing from you! 🙂