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Best answer

Failed to create an order in ShipStation: The app returned "The request is invalid."

  • 15 August 2023
  • 7 replies
  • 106 views
4 Wheeling Plus
Userlevel 1

I am receiving the following error message when trying to transfer a sales order from Zoho inventory to a Shipstation order.

 

Failed to create an order in ShipStation

The app returned "The request is invalid.".

 

icon

Best answer by Troy Tessalone 15 August 2023, 04:06

View original

7 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @4 Wheeling Plus 

Good question.

We would need to see detailed screenshots with how your Zap Step 2 is configured.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
4 Wheeling Plus
Userlevel 1

Hi Troy

Thanks for the reply. I’ve attached 3 different screen shots

3 Attachments
Troy Tessalone
Userlevel 7
Badge +14

@4 Wheeling Plus 
Order Status expects a # as indicated by the 123 icon and smaller option values seen in the dropdown list.

 

The Recipient Country Code value of U.S.A may cause issues and it may either expect US or USA.

 

The Recipient Postal Code value may cause issues as that isn’t a valid 5-digit postal code.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
4 Wheeling Plus
Userlevel 1

Hi Troy

I was able to get it working thanks to your input! Thank you so much for the assist.

EB Zap

What part helped make it work as I am having this issue as well. Have tried everything. 

Troy Tessalone
Userlevel 7
Badge +14

Hi @EB Zap 

Probably best to post your own topic so it gets due attention.

Make sure to include screenshots with your Zap steps and error.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
EB Zap

@Troy Tessalone I have just thought since it was the same issue maybe something quick that was figured out. I have tried adjusting and editing all. 

 

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