Failed to create an invoice in Square: There was a problem with the .data returned from this step.

  • 24 November 2023
  • 5 replies

I have a shopify store. I am trying to create a zap that will generate an invoice in square when an order is placed online.(we do retail and online with shopify) I created the zap and filled in all the fields correctly I beleive, but I am getting an error testing:

Failed to create an invoice in Square

Bargle! There was a problem with the data returned from this step! Please contact support.


Any suggestions?

5 replies

Userlevel 7
Badge +14

Hi @ocptopus491 

Good question.

Please post screenshots with how your Zap steps are configured in the Zap EDIT mode.

Thanks Troy!

Userlevel 7
Badge +14


Check the field descriptions.

The Order ID needs to be an open Square Order ID.

The Customer ID needs to be a Square Customer ID. (not an email address)


Hmm. so should I have a step before sending the invoice to create the customer and the order? The goal was to have it dynamically create the invoice based on the order info and then email it.

Userlevel 7
Badge +14


Yes, check out the available Square Zap actions: