Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I set up a Zap that is supposed to upload a file to my Radio.co media library whenever a new file is uploaded to a certain Dropbox folder.

Everything works/validates in the trigger part -- and then, when it gets down to the bottom of the action section, it gives me this error:

Failed to create a track in Radio.co

The app returned "File is not an mp3 or m4a".

The thing is -- they totally are mp3 files. I’ve tried several files -- and double/triple checked them. At a point (and, I’ve been at this for a couple of hours) I set the Dropbox folder to automate that any file that can be is changed in to being an mp3 upon upload -- and, still no dice.

Kind of going a bit nuts with this.

Can anyone help -- or does anyone have any ideas?

Hmm @RFM, I certainly understand the frustration with this. I’m glad you stopped through the Community so we can try and work through this together. 

My first request is if you can please add some screenshots of your Zap set up from both your trigger and any actions. With this request, we like to remind you to please omit any sensitive or identifying information upon upload (you can totally just strike a line through or blur it out). 

It sounds like your Zap is on and published and not in the “test” phase, is that correct? If yes, can you please add some screenshots of the data pulled in from your Zap History? If it is just in the test phase, then any screenshots of the data received from the “test” would be fantastic as well. 

Thanks for your response! I managed to figure it out.

On the https://radio.co/blog/radio-dropbox page -- there is a small discrepancy in the instructions. (Image attached)

In the Action section, the text says “Upload URL: Choose 'Direct Media Link'.” -- but, the screenshot shows that you need to select File: (Exists but not shown). 

Once I made it the File: (Exists but not shown), it started working.

Thanks!

That’s awesome - way to troubleshoot this on your own. 🎉

Thanks for coming back around to share your solution with us too. Always appreciated. 

Happy zapping! ⚡️

Reply


Terms & Conditions