Hi @Media Workforce!

This isn’t an error I’ve come across before, could you share a screenshot of the Easyship step in your Zap, showing what is in all the Easyship fields? Don’t forget to remove or obscure any personal or private information in any screenshot you share in the community (eg full name, email address, etc). That might help us to spot something that’s not right. 

Also, have you ever come across the same error when you’re working in Easyship? If you have what caused the error? That could be a clue as to what’s happening in the Zap.

Thanks!

Here are the screenshots of fields associated to the Easyship side of things

Thanks for sharing those screenshots @Media Workforce

It looks like you have all the required fields filled in, there’s nothing obvious missing. I did some googling and found the Easyship developer forums - someone on there said that the error happens when the details given don’t match the criteria of carriers, for example if the city and postcode don’t line up. Do you think that’s something that could be happening here? 

If not, I can see that you already have a ticket open with our support team and they will be in the best position to keep digging into this with you.