About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Failed to create a message in OpenPhone: The app returned, "The 'To' number is not a valid phone number.

  • 17 June 2023
  • 6 replies
  • 252 views
HoneyTribe
Userlevel 1

I created a Zap to send a confirmation text message to a person after they have requested pricing information from me. The Zap sends contact data from Sprout Studio to OpenPhone. However, the test shows a "+1" country code is added to beginning of the phone number when the contact is created in OpenPhone. This causes the following error in OpenPhone:

Before submitting the test, Zapier confirms I did NOT add the “+1” country code. In the screen shot below, you can see the ‘to:’ field shows (123) 456-7890.

In the ‘To’ field, you can see the data I inserted from Sprout Studio, and as you can see, I did not add the “+1” country code:

 

However, when the sample contact is created in OpenPhone, the “+1” country code is added. See the screen shot of the sample contact created in OpenPhone using Zapier:

Can someone help me understand how Zapier is adding the +1 country code? Thanks in advance!

icon

Best answer by Troy Tessalone 18 June 2023, 01:01

View original

6 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @HoneyTribe 

Good question.

The error is indicating the phone number is not valid, rather than saying the format of the phone number is invalid.

Try testing with a real mobile phone number.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
HoneyTribe
Userlevel 1

This solved the issue!

ken.a
Userlevel 7
Badge +6

Hi @HoneyTribe,

Awesome! I’m glad Troy was able to help you solve the issue.

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 😊

C
Userlevel 1

Hello!  So I’m receiving the same error but I know the phone number is infact valid. It’s my personal cell phone number. I even tried using another valid cell phone number and it’s still coming back with the same error. 

Please advise.

ken.a
Userlevel 7
Badge +6

Hi there @Craig Sheller,

It looks like you’ve reached out to our Support Team about this and they replied yesterday with a suggestion. I’ll share details of the suggestion here in case it’s helpful:

I look a look at your Zap and it looks like the cause of that issue has to do with some additional data that was added to the To field that is making that information invalid:

As you can see, along with that phone number is also the text contact information. Because of that, you'll want to delete that text there so that just the phone number is left in the To field.

Give that a try and let us know if you're still running into issues or any other questions.

If you’ve got any questions regarding their suggestion it would be best to continue the conversation with them over email. If you can’t locate their reply I’d recommend searching your spam/junk folder or searching your inbox for any emails from zapier.com in case. Sometimes their emails can end up in the spam/junk folder by accident.

C
Userlevel 1

Thank you! 

Reply


Terms & Conditions