Question

Failed to create a create project in Basecamp 3: The app returned "Forbidden".

  • 16 March 2023
  • 9 replies
  • 81 views

I am trying to create a trigger from a google spreadsheet.  

The spreadsheet row is updated and I would like this to trigger creating a new project using a template in basecamp 3.  

However, when I try to choose a template in the action. It says

Unable to load choices
We're having trouble loading 'Template' data. The app returned "Forbidden".

 

Just seeing as well, I’m also noticing that even when I try to create a project in basecamp from the new row in the google sheet - even without a template - I am getting the error

Failed to create a create project in Basecamp 3

The app returned "Forbidden".

 

I also get the same error when I try to create a basecamp project - even when the trigger is through another app such as Dubsado

 

Please advise?


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9 replies

Userlevel 7
Badge +14

Hi @Ward 

Good question.

About Basecamp 3's Integration

  • Admin/owner permissions: Requires allowing Zapier to access Basecamp
  • Paid/versioned account: Paid
  • Custom field support: No

Project is not showing up on the dropdown options

Make sure the account connected to the Zap has been formally added/invited to the project: https://3.basecamp-help.com/article/72-inviting-people-to-a-project

@Troy Tessalone I don’t understand your reponse.  Can you expand

Userlevel 7
Badge +14

@Ward 

Do you have a Basecamp 3 paid plan?

Has the Basecamp 3 account that is connected to Zapier been added/invited to the Basecamp 3 project?

 

 

About Basecamp 3's Integration

  • Admin/owner permissions: Requires allowing Zapier to access Basecamp
  • Paid/versioned account: Paid
  • Custom field support: No

Project is not showing up on the dropdown options

Make sure the account connected to the Zap has been formally added/invited to the project: https://3.basecamp-help.com/article/72-inviting-people-to-a-project

Userlevel 4
Badge +6

Hi @Ward 

There are two things that could cause the app to return “Forbidden”.

  • To be able to use Basecamp 3, a paid account is required for integration.
  • You should allow Zapier to access Basecamp 3

Here’s a helpful guide to get started with Basecamp 3:

https://help.zapier.com/hc/en-us/articles/8496012818573-How-to-Get-Started-with-Basecamp-3-on-Zapier

Could you double check your settings? Let us know how it goes!

I don’t have a trial version of basecamp.  but I do have basecamp for education.  but when I contacted basecamp help they said that I should be able to integrate with zapier

Userlevel 3
Badge +4

Hi @Ward 

Thanks for confirming that!
Could you kindly send a screenshot of how you set up the action step on your Zap? This would allow me to check further.

Looking forward for your response. Thanks! 😊

I got it to work

Userlevel 4
Badge +6

Hi @Ward 

Great to hear you were able to get everything resolved. 😊

May I ask how did you get it to work? That way, other members of the community can see it.

 

 

Userlevel 1

@Ward I’m trying to do something very similar - would you be able to share what you did to resolve? Thanks!