Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • Troubleshooting
  • Facebook Offline Conversions “You can't use offline event sets until the terms of service are accepted for COMPANY” error

Hi there, 

I am trying to set up Shopify, Facebook Offline Events Conversions. 

Every time I run a test, I keep getting this message:

The app returned `{"message":"You can't use offline event sets until the terms of service are accepted for COMPANY. Please accept the terms of service at https://business.facebook.com/events_manager2/?business_id=BUSINESSID&data_source_i

 

But when I click on the link, there is NO TERMS to be accepted. What do I need to do to get this working?

Hi @Amy HWB 

TIP: Try connecting/authenticating in a new/different private browser.

Having this same issue. @Troy Tessalone Didn’t seem to work. Any Ideas?

@Amy HWB and @joshroo 

Try checking this help article.

 

Otherwise, you may need to open a ticket with Zapier Support: https://zapier.com/app/get-help

Thanks I've opened up a ticket.

Hey @Amy HWB, could you try the following to see if that helps?

  1. Go to Business settings.
  2. Select Data sources.
  3. Select Offline event sets.
  4. Click upload
  5. The terms should show up for you to accept

Let us know!

Terms & Conditions