Question

Facebook Offline Conversions “You can't use offline event sets until the terms of service are accepted for COMPANY” error

  • 16 November 2021
  • 5 replies
  • 333 views

Hi there, 

I am trying to set up Shopify, Facebook Offline Events Conversions. 

Every time I run a test, I keep getting this message:

The app returned `{"message":"You can't use offline event sets until the terms of service are accepted for COMPANY. Please accept the terms of service at https://business.facebook.com/events_manager2/?business_id=BUSINESSID&data_source_i

 

But when I click on the link, there is NO TERMS to be accepted. What do I need to do to get this working?


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5 replies

Userlevel 7
Badge +14

Hi @Amy HWB 

TIP: Try connecting/authenticating in a new/different private browser.

Having this same issue. @Troy Tessalone Didn’t seem to work. Any Ideas?

Userlevel 7
Badge +14

@Amy HWB and @joshroo 

Try checking this help article.

 

Otherwise, you may need to open a ticket with Zapier Support: https://zapier.com/app/get-help

Thanks I've opened up a ticket.

Userlevel 7
Badge +9

Hey @Amy HWB, could you try the following to see if that helps?

  1. Go to Business settings.
  2. Select Data sources.
  3. Select Offline event sets.
  4. Click upload
  5. The terms should show up for you to accept

Let us know!