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Question

Facebook Lead is not sent to Kommo

  • September 4, 2025
  • 2 replies
  • 26 views

Tenho uma conta Kommo integrada via Zapier com diversos anúncios do Facebook Lead Ads. Todos funcionam perfeitamente. 

Fiz uma nova conta Kommo, para um novo projeto, e fiz a mesma integração que faço. Facebook Lead Ads - Zapier - Kommo (criar lead e contato). Porém nada ocorre, não há tentativa de envio, logo não gera log. O lead é recepcionado pelo Zapier, pois é possível enviar manualmente pelo Transfer Data, e chega corretamente.

Já refiz todas as conexões, fiz novamente o Zap. Já refiz o anúncio. Porém não há tentativa de disparo. O Facebook Lead Ads está como instantâneo. 

Alguém tem alguma sugestão do que pode estar ocorrendo? 

 

Moderator edit to include Google Translation of original message:
I have a Kommo account integrated via Zapier with several Facebook Lead Ads. They all work perfectly.

I created a new Kommo account for a new project and performed the same integration I do: Facebook Lead Ads - Zapier - Kommo (create lead and contact). However, nothing happens. There's no sending attempt, so no log is generated. The lead is received by Zapier, as it's possible to send manually via Transfer Data, and it arrives correctly.

I've reconnected all the connections, reconfigured the Zap, and rebuilt the ad. However, there's no sending attempt. Facebook Lead Ads is set to instant.

Does anyone have any suggestions as to what might be happening?

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2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • September 4, 2025

Hi ​@Marcos Mangin 

Help links for using FB Lead Ads in Zaps: https://zapier.com/apps/facebook-lead-ads/integrations#help

 


SamB
Community Manager
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  • Community Manager
  • September 9, 2025

Hi ​@Marcos Mangin! 👋

Did the help guides Troy linked to help you to get the leads sent over to Kommo?

Keep us updated on your progress, want to make sure your Zap gets fixed.