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Facebook Lead Ads not sending leads to SMS


kmk
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  • 2 replies

When I test a lead with https://developers.facebook.com/tools/lead-ads-testing/ I receive the lead and its in the Zap runs.  Facebook Integrations - Leads Access - Connected CRMs has Zapier permissions for the app connected. The problem is when a new lead comes in from the actual facebook ads campaign, the real lead does not get pushed through Zapier to my connected SMS. 

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7 replies

Troy Tessalone
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Hi @kmk 

Good question.

Check your Zap Runs history details to see if the Zap triggers while ON and perhaps errors on a step.

https://zapier.com/app/history/

 

Zapier help articles for using FB Lead Ads in Zaps: https://zapier.com/apps/facebook-lead-ads/help


kmk
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  • 2 replies
  • May 27, 2023

The test exists in the Zap runs with no errors but the real leads do not show up.


Troy Tessalone
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@kmk 

Zaps only work while turned ON for new data going forward.

Have you received new leads since the Zap was turned ON?

 

Zapier help articles for using FB Lead Ads in Zaps: https://zapier.com/apps/facebook-lead-ads/help

 


kmk
  • Author
  • New
  • 2 replies
  • May 27, 2023

zap has been turned on and still no new leads. im happy to share screenshots of facebook and zapier settings.


Troy Tessalone
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@kmk 

Have you received new leads in FB since the Zap was turned ON?


I’m seeing the same issues.. I created the zap and tested and have received new leads an the zap is not functioning. 

 


Troy Tessalone
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  • Zapier Expert
  • 31122 replies
  • November 24, 2024

@Scottesalazar 

Help links for using FB Lead Ads in Zaps: https://zapier.com/apps/facebook-lead-ads/integrations#help