Extracting Twilio from authenticated Zendesk Ticket

Hi Sam,

“I did it” - Thank you for your help!

The irony - CoPilot AI Addon for Zendesk is $50 per user license, however it will cost at least $2k for the license (we’ve got three seats, using two - If you want CoPilot AI The price is $50 per Seat, Per Month, no option for two licenses etc). Now I’ve got a more configurable product, and costing next to nothing.

For those of you possibly searching for a fix for Authentication (Webhooks) into Zendesk, see below

In the Basic Auth Field - Ensure you use the PIPE (|) symbol, the colon (:) referred to the  won't work

eg:bobby@zendesk.tables/token|MYFANCYAPIKEYFROMZENDESK

A Bug?

While I can use Webhooks to download the audio file (per your method), the file cannot be used in conjunction with “AI by Zapier” - whether its a temporary file, the file isn’t in the right format, or otherwise - the fix was to Upload the File using Google Drive, then Find the File before using that path for “AI by Zapier”

For those of you wanting to replace CoPilot, or just create voice transcripts;

AI Prompt:

Create a detailed transcription from the provided Audio File. Clearly identify each speaker in the conversation by labeling the first speaker as "Speaker #1" and the second speaker as "Speaker #2". If the person has provided their name or identified themselves, replace Speaker # with their name.

For accuracy and clarity, ensure that each new sentence begins with a timestamp indicating when it was spoken, formatted as [hh:mm:ss]. Additionally, indent the lines for Speaker #2 to enhance visual distinction. For example:

[00:00:01] Speaker #1:
Hello, how are you?

    --- [00:00:03] Speaker #2:
    I'm doing well, thanks for asking.

[00:00:01] Speaker #1:
How can I help you?

    --- [00:00:01] Speaker #2:
    I need to buy some lighting.

Results:

[00:00:00] Speaker #1:
Hello
--- [00:00:01] Speaker #2:
Hey, it's J from looking for Marina.
[00:00:03] Speaker #1:
Oh, she's not in today. Um, I think Marina was trying to confirm with you, um, that you got everything yesterday for reorder, we a plate.
--- [00:00:08] Speaker #2:
Yes.
[00:00:09] Speaker #1:
Yeah.
--- [00:00:11] Speaker #2:
I haven't time to get back to her, but you know.
[00:00:13] Speaker #1:
No, no, that's okay. Um, it's just clients are pushing us as you know, what it's like. So we're doing it back to you. Anyway, if there's anything else, um, should she just email it?
--- [00:00:20] Speaker #2:
Is that easier than calling?
[00:00:21] Speaker #1:
Oh, maybe. Yeah, I don't have time to sit and just answer.
--- [00:00:25] Speaker #2:
I know, I know. But if you email, I'll get that worked on then.
[00:00:27] Speaker #1:
You need a secretary.
--- [00:00:28] Speaker #2:
Yes. I had some of those. They weren't very good though.
[00:00:31] Speaker #1:
In a perfect world.
--- [00:00:32] Speaker #2:
Yeah.
[00:00:33] Speaker #1:
All right. Well, I'll let you go. You sound busy.
--- [00:00:35] Speaker #2:
I am. Thank you.
[00:00:35] Speaker #1:
Yeah, that's all right. No problem. Have a good weekend.
--- [00:00:38] Speaker #2:
Cool. Enjoy the weekend. Bye.
[00:00:39] Speaker #1:
Bye.