Error when uploading file to OneDrive

Hi ​@squareeye 

Help us have more context by posting these screenshots:

• the encountered error in the Zap Run step
• how your Zap step is configured in EDIT mode with the field mappings visible

Thank you ​@Troy Tessalone .  Hopefully these explain better.

​@squareeye 

Things to check and try:

• Check your Zap Runs history details to see the LOGS tab, which shows the underlying API request/response that may have more info about the error
  • https://zapier.com/app/history/
• Check your OneDrive Zap app connection here: https://zapier.com/app/connections
  • Reconnect if needed
• Reselect your Folder
• Duplicate the Zap

Hi ​@squareeye,

I just came across your post here and wanted to check in here to see how you’re getting on. Were you able to try Troy’s suggestion here?

Please do let us know if you’re still in need of some help on this at all - happy to assist further! 🙂

Hello ​@ken.a I encountered a similar issue, i am using a business onedrive account and encounter this error, if i switch to a personal account, it works fine and yes it works for google drive.

Hey ​@Shev, thanks for reaching out here as well! I saw your similar message in another thread and have replied there with a suggestion. You can check it out here: 

I’ll keep an eye out for your response in that other thread! 👀 To help us keep things organized, it’s best to stick to one thread for related issues. 🙏

Same issue here. I’ve had a simple zap working for years that just sends a pdf into a personal OneDrive account.  All of a sudden it stopped working and I’m getting an error message. I’ve tried clearing cache, reconnecting, etc and nothing works. 
 

I submitted a support ticket to zap your help and they basically told me thanks for submitting this, but we’re not going to do anything about it. Super frustrating.  Here is their response:

I was checking further on this and it appears you might be running into a bug where "App connections are being marked as "Stale" and needing to be reconnected frequently, even though users can simply Test the connection, which usually succeeds and reconnects the account." It should be "App connections are not frequently marked as stale."
 
I’ve confirmed that this matches an existing issue reported by other users so I’ll let our engineering team know you’ve experienced this as well. There is not currently a workaround for this issue.
 
Here’s what’s happening next:

1. Issue Logging: I have logged your report in our internal issue tracking system and added your email to the notification list for this issue.
2. Timing: Our development team prioritizes these types of reports based on overall impact. We try to unblock issues as soon as we can, however at the moment we can’t provide an exact timeline as to when this will be resolved.

Keeping You in the Loop:

• Email Updates: We'll send you an email as soon as there's a fix or identified workaround. This will include any steps you might need to take on your end, such as updating your Zap.

Sorry to hear you’re running into this issue as well, ​@Matt844. Totally understand how frustrating that must be—especially since your Zap has been working for years without problems.

I’ve taken a look into the bug report that the Support team added you to and that seems a bit different to the error being discussed here. So I did some further digging and found a different bug report around authentication issues that result in a “Error from halted execution” error on OneDrive’s Upload File actions. So I’ve gone ahead and added you, and everyone else here that’s running into these errors, to that bug report.

As the Support team said, we’re not able to give a timeline on when you can expect a fix but we’ll definitely be in touch as soon as it’s sorted. And I’ll be sure to share any updates or workarounds I come across in the meantime. Really appreciate your patience on this while the team are working on getting this resolved.

Please do let me know if there’s anything else I can help with in the meantime. 

Doing my research and found these posts, I have had issues uploading files through zapier and pdf.co since later 2024 randomly too… 

Using One Drive Business

Test says successful but the file never uploads. It actually creates a whole new folder with a name full of numbers and capital letters or http for example: 

One Drive > drives > b!rWDKcCcu7ES7VZzMm6q44H8UUVFVSmpGjF-U1xnRvf3vt44J41sxQLnC8PsdzIQ3 > root > [replicates file path requested folders and names] then uploads the pdf here. 

It’s just not making the correct linkage on the file path. 

Interesting, thanks for the information. I just checked and I don’t see any new files, so I don’t think that’s my issue but I appreciate your reply!

Has the issue been resolved yet? I checked the status and the status says fixed, but I still encounter an error with my OneDrive uploads. 

Hi ​@account1,

It looks like the bug is still open. I have added you to the open bug report as another affected member. We will keep you updated via email once the bug has been fiexd.

I appreciate your patience and understanding.

I seem to have the same problem, uploading txt to one drive worked fine but now stopped working. Get this error all the time en zappier says I need to reconnect. Tried everything, other browser etc but can not get it working: 

Hi ​@JimmyZappie, thanks for reaching out here! 👋

That error message looks a bit different from the one that’s mentioned in the bug report. I did some checking and saw that you’ve already reached out to our Support team and they’re investigating this with you. Since it might be a different issue, I won’t add you as an affected user just yet.

If it turns out you are affected by the same bug, the Support team will add you to the bug report so you’ll get a notification once it’s resolved.

Hope they’re able to help get things sorted soon—please do let us know what the Support team finds! 

i’m running into the same issue for weeks now while the zap was working perfectly for multiple years. 
anyone with help? 

i reconnects 10x, i rebuilt a new zap, nothing worked...

Hi ​@Thesailor,

I'm sorry to hear your Zap is acting up. Issues like this can be frustrating, especially when things have been working fine before. Without specific details, it's hard to pinpoint the problem. Still, you can start by checking for app updates, reviewing error messages, confirming your trigger and action setup, and ensuring the data format hasn't changed.

If none of these steps help, please provide more details about the issue you're experiencing and the Zap you're using. This will help us better understand the problem and provide more specific assistance.