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Question

Error when connecting to Klaviyo: Specified API Key Invalid

  • December 3, 2022
  • 1 reply
  • 171 views
O

This post was split from 

 

I am having the same error message. I opened a ticket, waiting for response. Thank you

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    1 reply

    Danvers
    Forum|alt.badge.img+12
    • DanversZapier Staff
    • Zapier Staff
    • 3731 replies
    • December 6, 2022

    I can see that you’ve been having a conversation with my friends in the Support team who first recommended reconnecting the Klaviyo account using the following instructions:
     

    • Go to My Apps.
    • Click on the Klaviyo app.
    • In the app account connection that you want to reconnect, click the three dots icon (•••) dropdown menu, then click Reconnect.
    • A new browser tab or window will open, and you'll be asked to enter your Klaviyo Public API key / Side ID and Private API key.

     

    Klaviyo API Key

     

    To locate your API Key in your Klaviyo account, please follow these steps:

     

    1. Log in to Klaviyo account.
    2. Go to your account settings.
    3. Copy your Klaviyo Public API key / Side ID and Private API key to your clipboard.

     

    Klaviyo API Key in account

     

    Paste your key back into your Zapier account and then “Continue.”

     

     

    They also noted that the API key generated should have ‘Full access API scope’ for it to work with Zapier. 

     

    I can see that you haven’t had any luck fixing your Zap with these suggestions and my colleague in support recommended reaching out to the Klaviyo team to ask them about the API key and if it was working correctly. 

    I’m keeping my fingers crossed that you’re able to find the information that you need from them! 🤞🏻

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