Question

Error turning Zap on: undefined Error : inactive user cannot access the api

  • 21 May 2024
  • 1 reply
  • 8 views

Hello, 

I encountered an error message while attempting to activate my Zaps: "Error turning Zap on: undefined Error: inactive user cannot access the API." Initially, I presumed it was due to a payment issue and promptly upgraded my plan. However, I'm still encountering the same error. Could someone please assist me with resolving this issue?

Thank you for your help.

Best, 

David


1 reply

Userlevel 7
Badge +14

Hi @David Kennett 

The error indicates that one of the apps being used in a Zap step is connected with an account associated to an inactive user.

You can manage your Zap app connections here: https://zapier.com/app/connections

Post screenshots of the error and your Zap steps to give us more context.

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