Question

Error: Task was stopped because its Zap has diverged too much due to changes in the addition/removal/ordering of steps, or substitution of apps.

  • 31 May 2023
  • 1 reply
  • 549 views

Userlevel 1

My zap goes like this:

Trigger: contact field changes

Action:

  • delay 1 minute (to give hubspot time to update the contact)
  • Find contact 
  • Filter if it has a specific value 
  • Send first email
  • Delay for 7 days (Error)
  • Find contact in Hubspot (to check if values have changed)
  • Filter For specific values 
  • (if true) send second mail
  • Delay for 5 days
  • Find contact in Hubspot (to check if values have changed)
  • Filter For specific values 
  • (if true) send third mail

I know its a long zap but quite easy. But the problem is After 7 days the delay should be released and I get an error: Task was stopped because its Zap has diverged too much due to changes in the addition/removal/ordering of steps, or substitution of apps.

I’m not sure what’s going wrong. Can someone please help me out.


1 reply

Userlevel 7
Badge +11

Hi @Aardig!

That error message is saying that from the time the task was delayed and when that delay date arrived, the Zap structure changed too much. Did you add, remove, or re-order steps during that period of time? That’s what it sounds like to me based on the error message.

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