I’ve setup a simple Zapier
Webflow form (2 fields) to Zapier to Sendgrid (add to contacts of a list)
Now it keeps on happening that the step to Sendgrid fails on most (not all) of the new form submissions.
I’m on launch day so a lot are coming in and now i’m adding them by hand and trying to fix this in between so all help is welcome! <3
Hi
For us to have context about the error, post screenshots with how the Zap step is configured in EDIT mode along with how the Custom Action is configured.
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Ah, okay is this helping? Also it’s strange because not all entries have an error.
What about screenshots showing how the Custom Action is configured?
Hi! I don’t seem to have a Custom Action setup. Should I do that in order to have this zap?
Check the Zap Runs history to see the DATA IN/OUT for each Zap step to help you troubleshoot why some Zap Runs are successful while others are not.
https://zapier.com/app/history/
Check the Troubleshooting and Logs tabs.
I went into the history and retried the 2nd step and now it worked - strange enough.
The troubleshoot tag says as above.
I did add a custom action by now. Could that help? Or should I add that Zapier should try more often before canceling the zap?
Try turning ON auto replay: https://help.zapier.com/hc/en-us/articles/8496241726989-Replay-Zap-runs#h_01H9KDDTA16928Y0HE3JVNZF3F
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