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I’ve integrated Lending Pad and Go High Level. I can push contact information to LP when I leave the phone number fields blank. However when I map my phone number field, I get the error message:

This LendingPad step hit an error

Borrower Data:aMobile Phone is invalid.]

 

I have the following Zap set up to format the phone number. I’ve tried every available format and I’m still getting the error.

 

What am I doing wrong???

Hey ​@Moyalopi,

Can you post the Data In and Data Out screenshots as well as how it is configured for us to have more context? The error mostly relates to mobile phone number format not being. Try these tips to see if it fixes it-

  • Remove any special or non numeric characters
  • Try with country code
  • Try entering the mobile number manually instead of dynamically to see if it fixes the error

Hope it helps!

 

Hi ​@Moyalopi 

TIP: Click field labels to see tooltips with more info about valid values and expected formats.

 

For us to have more info, post screenshots showing how your Zap steps are configure in the CONFIGURE tab while in EDIT mode with the field mappings visible.

 

Check to make sure you are testing with a valid MOBILE phone number, and not a VOIP phone number or a LANDLINE phone number.

This is the Formatter by Zapier. I’ve tried every drop down option for phone number format.

 

 

​@Moyalopi 

Can you post screenshots showing how your Zap step 3 is configured?

 

For Zap step 2, if you are testing in EDIT MODE, the mapped variable for Phone has a value of “phone”, which is not a valid phone number, thus why you may be getting the error in Zap step 3.

 

 

​@Moyalopi 

Your provided screenshots still do not show how Zap step 3 is configured.

Based on your latest screenshot, it looks like you are using dummy data from Zap step 1.

Make sure to test Zap step 1 first to get real record data to use to manually test your Zap steps.

Help links for how to test Zap steps: https://help.zapier.com/hc/en-us/articles/18811411817741-Test-Zap-steps

 

This works when I don’t map a Mobile Phone in step 3. It will import all the other data into LP. But as soon as I map Mobile Phone, I get the error message

​@Moyalopi 

Screenshot shows Zap step 3 with a variable mapped from Zap step 1 instead of Zap step 2.

 

It appears you are NOT using a valid Zap trigger example record that has real data points for the returned fields.

 

Root issue is still the value of the mapped variable.

  • A value of “phone” is not a valid phone number.
    • A phone number consists of numerical digits.

  • Same way that an value of “email” is not a valid email address.

    • A valid email address has a username then @ then a domain with a period.

 

 

Thank you! ​@Troy Tessalone That was it. I was pulling phone number from Step 2. Thank you!

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