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ERROR: I can't connect my Bitrix24 account

  • 21 October 2022
  • 1 reply
  • 446 views

After following all the steps to connect an automation to Bitrix24… when connecting the Bitrix account, the following error appears on the screen:

 

ERROR_OAUTH: Application not installed

 

Can anyone help me?

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Best answer by christina.d 21 October 2022, 01:03

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Hey there, @André Rocha! Thanks for reaching out in the community! So sorry to hear you’re running into this! 

I know this may seem silly but I just wanted to verify - were you able to download the Zapier app from the Bitrix marketplace? It’s worth mentioning you’ll need admin access in order to so. Here’s a guide Bitrix published on installation and getting started here:

It may also be worth confirming the subscription plan you’re on is a paid plan or at least the trial version of the paid option. Here’s another article with a few other steps for troubleshooting:

I hope some of this helps! Please keep us in the loop either way though. 🙂

 

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