We’re having trouble loading 'Post Status' data (Error parsing response. We got: "<html> <head> <META NAME="robots" CONTENT="noindex,nofollow"> <script src="/_Incapsula_Resource?SWJI")
Hey
Hmm, looking at the error message it seems to reference Incapsula (<script src="/_Incapsula_Resource?SWJI). So my guess is that there’s some firewall/security settings in Incapsula that are blocking Zapier’s access here.
I’d suggest reviewing the available settings on the Incapsula plugin to see if there’s anything that can be altered to allow Zapier access from Zapier.com. On that front, I should mention that we don’t have a single IP address that attempt to connect from. Instead, we use a range of IP addresses. You can find out more about that here: Can't access or use Zapier with other apps
I hope that helps. Please do let us know how you get on with this!
Thanks for getting back to me,
Hmm, the error in your screenshot definitely appears to be referencing Incapsula:
But if it’s not the Incapsula plugin then it could be that there’s a different security plugin installed or a firewall that’s running on your WordPress site that’s utilising Incapsula and is blocking access.
Do you have any security-related plugins that might be causing an issue here? Or do you have a firewall enabled for your website’s server? If you’re unsure it may be worth reaching out to your WordPress admin or web hosting company to help narrow down what’s causing this error.
Thanks for getting back to me
I’m not very familiar with SiteLock but if it’s been turned off completely and there’s still issues in connecting it seems likely that there’s another plugin or setting on the website or website’s server that is preventing access. Are you using the Yoast SEO plugin by any chance? I ask as we’ve seen in the past issues sometimes where the “'REST API: Head endpoint” feature was enabled and that caused issues in connecting. More details on how to disable that setting can be found here: How to disable or enable the REST API endpoint in Yoast SEO
If that’s not the case here, I’d recommend reaching out to our Support team to see if they can access any further details in the logs for your Zapier account that might help to give some further clues as to which plugin/setting may be causing the error.
Hi friends!
I wanted to pop in and update the thread as it looks like
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Hi friends!
I wanted to pop in and update the thread as it looks like
We’ll also be sure to keep this thread updated so feel free to subscribe and follow along here.
Hi
I recently came across this issue with another user, and we were able to work around this issue, by using the New Item in Feed in RSS by Zapier trigger.
For the input, we used the domain and added:
feed/
At the end, which allowed the user to trigger on new posts in WordPress without the error:
I hope that helps!
All the best,
~ Leo
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