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Question

Error: Failed to create a subscriber in Klaviyo, the API key specific is invalid

  • January 26, 2023
  • 5 replies
  • 138 views

I have set up my squarespace and klaviyo accounts using the API key, but for some reason I keep getting a trigger error and I have no idea why! Any tips? thanks!

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5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • January 26, 2023

Hi @risecoffeebox 

Good question.

To locate your API Key in your Klaviyo account, please follow these steps:

  1. Log into Klaviyo account.
  2. Go to your account settings.
  3. Copy your Klaviyo Public API key / Side ID and Private API key to your clipboard.

  • Author
  • Beginner
  • January 26, 2023

I’ve already inputted the API keys but it’s still not working! Any ideas? thanks!


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • January 26, 2023

@risecoffeebox 

Perhaps you switched them around.

Or perhaps there was a leading/trailing space.

I’d try reconnecting Klaviyo app again here: https://zapier.com/app/connections

 

 


Alex197
  • New
  • May 19, 2023

I am having the same issue but mine is telling me this please help. Thank you. 

Failed to create a subscriber in Klaviyo

Required field "email" (email) is missing.

Troubleshoot error


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • May 19, 2023

Hi @Alex197 

You should create a separate topic so it gets proper visibility as yours is a different issue.