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Error: Failed to create a media in Instagram for business, could not upload media file.

  • 20 January 2023
  • 5 replies

Does anyone know which file type this Zap supports?

I am trying to autopublish and photo that is added to a Google folder to be uploaded to an IG page.

Any ideas? 



Best answer by Dan98171 13 February 2023, 21:19

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5 replies

Userlevel 7
Badge +11

Hey @lorrainekamesha!

Have you tried this field from Google Drive:

Also,you can see the supported file types here by clicking on “more”:


Hope that helps!


nice idea...this changes the error message to:


Failed to create a media in Instagram for Business

Could not publish media file. Unsupported post request. Object with ID


Userlevel 7
Badge +8

Hey there @Dan98171, you may have already given this a try, but I’m wondering if you’ve checked your permissions on the folder. My next thought is, are you pulling from a folder within a folder? 

@chanelle, Thank you! Great idea. I switched to downloading the file via Web hooks and then publishing it to Instagram. That works like a charm. :)

Userlevel 7
Badge +9

Thanks for sharing your solution with the community, @Dan98171! Stoked to hear you were able to get this working. 🤗