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Error Creating a Comment In Trello attachment not found


Hi,

 

I have a trello automation that’s been working perfectly for ages and then yesterday it stopped working.

The error I’m getting is:

 

 

The overall automation is this:

 

 

I don’t understand why I’m getting an error for an attachment when I’m not trying to add an attachment, I’m literally trying to create a comment.

 

Please can I get help?

Best answer by SamBBest answer by SamB

Hey folks,

Just reaching out here to share that the bug has been fixed! 🎉

We’re really sorry it’s taken so long to get this sorted, and we truly appreciate your patience while the team worked on resolving this.

If you’re still encountering any issues, please start a new topic in the Community or contact our Support team directly so we can help.

In the meantime, happy Zapping! ⚡

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6 replies

Troy Tessalone
Forum|alt.badge.img+14

Hi @ZapAlex 

Good question.

To help us have more context, please post detailed screenshots with how your Zap steps are configured.


  • Author
  • Beginner
  • 2 replies
  • October 15, 2023

 

Here you go, thank you!


ken.a
Forum|alt.badge.img+6
  • Zapier Staff
  • 6360 replies
  • October 16, 2023

Hi there @ZapAlex,

I’m jumping in to see if I can help!

I've looked into the issue you mentioned and noticed that a few others have come across the same challenge. It seems we're dealing with a known bug. We've already logged the bug, and we'll keep you posted as soon as we have a solution.

I've added your email to our list of affected users. This will help us prioritize the fix, and you’ll be notified via email once the bug has been fixed.

In the meantime, could you try moving any non-file attachments (like URLs) from the field on your Trello cards to the main body of the card? The hiccup seems to be that while Trello has these non-file attachments, Zapier gets a bit confused and throws an error when trying to access them.

Please let me know if this helps.


  • Author
  • Beginner
  • 2 replies
  • October 16, 2023

So you mean if there’s a google drive link or a link to a website that’s on the card’s attachment instead of a file then it’s causing the error?

 

When is it likely that this will this be fixed as it’s an important process for my business?


ken.a
Forum|alt.badge.img+6
  • Zapier Staff
  • 6360 replies
  • October 17, 2023

Hi @ZapAlex,

That would be correct since URLs are not considered as attachments. That is the reason why the Zap is getting confused and returning the error.

I understand that this bug is affecting the process of your business. Rest assured that your email address is added to the bug report, and our team is aware of this issue and is working on a fix.

Unfortunately, I can’t promise a timeframe for the bug’s fix, but we will email you immediately once the fix has been shipped out.

Thank you for your patience and understanding.


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • 7403 replies
  • Answer
  • January 21, 2025

Hey folks,

Just reaching out here to share that the bug has been fixed! 🎉

We’re really sorry it’s taken so long to get this sorted, and we truly appreciate your patience while the team worked on resolving this.

If you’re still encountering any issues, please start a new topic in the Community or contact our Support team directly so we can help.

In the meantime, happy Zapping! ⚡