Error 65582 when selecting SignNow templates

Hi ​@AmieSummerstrand,

Just taking a guess here but one thing I'd be curious about is whether your SignNow account connected to Zapier is the same account that owns the templates?

If the templates were created by another team member or are stored in a shared workspace, that could explain why the dropdown is empty.

As a quick test, I'd try creating a brand-new template under your account and see if it appears in Zapier. If it does, that would point more toward a permissions or ownership issue.

Hope this helps and you get it resolved soon!

Thank you for the response. It is the same account - both zapier and signnow. Very simple setup - same account created the templates. My setup is so simple I figured it would just work. But no luck.

Hi ​@AmieSummerstrand 

Help links for using SignNow in Zaps: https://www.signnow.com/help/zapier-signnow

If you need help, try reaching out to SignNow Support for help with their Zap app integration.

Hi there ​@AmieSummerstrand 👋

Sorry to hear it’s not loading any templates. Might be worth reaching out to our Support team so they can investigate that further in case it’s a bug.

In the meantime, can you try selecting the template manually? To do that, in the Template field you’d choose the custom value option and then enter the template’s ID directly into the Template field. 

Not sure if SignNow exposes the ID in the template's settings. If not, usually most apps will have the ID number appear in its URL. So if you view the template in your web browser you might be able to grab the ID from there.

Let us know how it goes!