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Encountering error sending files from elopage to Lexoffice. Error: The link with the document (pdf) ends with ?token=[digit and letter code].

  • April 27, 2022
  • 3 replies
  • 67 views

The file could not be sent to lexoffice.

The app returned "You need to login/register before you continue/Du musst Dich anmelden oder registrieren, bevor Du fortfahren kannst.".

I connected and reconnected all accounts, elopage and lexoffice but it always shows this error when I test it.

 

The link with the document (pdf) ends with ?token=[digit and letter code].

 

How can I run a successful zap?

Best answer by Troy Tessalone

@Eva 

The PDF secured by a token may be the reason.

The PDF file size may be the reason.

You can open a ticket with Zapier Support for possible guidance: https://zapier.com/app/get-help

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • April 27, 2022

Hi @Eva 

Good question.

I can't upload files to LexOffice

If you see the error "Unable to upload file: Check the input", it may be because the file type is not supported (only PDF, PNG and JPG are supported), or because it is missing the extension (.pdf, .png, or .jpg) or because the file exceeds 2MB in size.


  • Author
  • New
  • April 28, 2022

Hi @Eva 

Good question.

I can't upload files to LexOffice

If you see the error "Unable to upload file: Check the input", it may be because the file type is not supported (only PDF, PNG and JPG are supported), or because it is missing the extension (.pdf, .png, or .jpg) or because the file exceeds 2MB in size.

Thank you @Troy Tessalone for your reply.

 

I do not see that error but the error that it tells me to login or register which I already am …

I am afraid that it is not possible to upload a .pdf that is secured by a token. Could this be?


Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • Answer
  • April 28, 2022

@Eva 

The PDF secured by a token may be the reason.

The PDF file size may be the reason.

You can open a ticket with Zapier Support for possible guidance: https://zapier.com/app/get-help