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Emails generated by Zapier creating random line breaks

  • 1 November 2022
  • 6 replies
  • 101 views
C
Userlevel 1

My emails sent out by Zapier actually get split out over different lines halfway through the sentences in the email provider window (Gmail). Any idea why this might be and how to mitigate?

6 replies

christina.d
Rank
Userlevel 7
Badge +9

Ah, I’m sorry to hear that, @Community Hacked! We definitely want to help. 

I hope you don’t mind I split your question into it’s open topic since it appeared to be related to different apps. 

I know you mentioned it’s breaking randomly in the actual Gmail email. What app(s) are you using to create the original in? 

Are you able to share screenshots of the your zap setups (trigger and action with any personal details removed) as well as the actual email you receive?

Thanks so much and looking forward to digging into this with you! 

M

Dear @christina.d 

 

I have the exact same problem. The apps that I use are google sheets > gmail.

I am adding screenshots of the action set up and the email that is received.

Here is the “Set up action”

 

An this is the outcome in the Email (outlook)
Outcome in Gmail

To me this looks like it might be adapted to a mobile app screen.

 

Also, when I try to add a signature in the corresponding field, newlines are ignored the text is displayed in one line.

 

Desired outcome of signature:

“Name

Title

Phone Number”

 

Actual outcome:

“Name Title Phone Number”

 

I look forward to solving this issue. Please let me know if I can provide you any further details.

Best

M

rickieticklez
Userlevel 1

@Community Hacked @christina.d @Mentos did you ever solve this? 

I’m having that same issue now!

M

@Community Hacked @christina.d @Mentos did you ever solve this? 

I’m having that same issue now!

Hi @rickieticklez,

No unfortunately, not. I solved it by switching to a mail merge software.

However I’d still be keen to solve it. @christina.d 

Best,

M

rickieticklez
Userlevel 1

Thanks for letting me know!

Brem
Userlevel 4
Badge +6

Hi @Mentos @rickieticklez @Community Hacked 

I just want to confirm, does your signature contain HTML styling?

If so, then this is causing the Zap to think it's an HTML body. The solution here is you can fix this by either taking off the signature, or, if you need to keep the signature attached, you can add <br> to the end of each line.

You may want to give it a try and let us know how it goes.

 

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