Hi @curiouspapaya 

Help us have more info by posting these screenshots:

• the encountered error
• a specific example
• how your Zap steps are outlined and configured in edit mode

Hi Troy,

Thank you for your help. There’s no option to attach a photo to my post or this comment. Is there another way?

Hi @curiouspapaya,

You can click the “Image” button in the text section to attach images. Like so:

(view larger)

I'll be keeping an eye out for your response!

Oh dear! My view was different when I was viewing from mobile and I missed that. Thank you. Here is the screenshot. This is just one example of many - and what I see in my dashboard is that some go through successfully while others don’t. 

@curiouspapaya 

Use this as Zap step 2: Flodesk - Create/Update Subscriber

Select the desired Segment.

I’m getting stuck because it wants me to fill out the “email” field - but that’s what I need this zap to automatically fill in for me. My original zap #2 got bumped to #3 in the screenshot below. I didn’t delete it just yet. 

I’ve had the zap set up like this for months and it seems like every other has an issue with being added to the segment properly. 

@curiouspapaya 

Help link for configuring Zap action steps: https://zapier.com/help/create/basics/set-up-your-zap-action

Click the +] button and select the variable from Step 1 that is the email address.

You do not need Zap step 3.

Thank you.

I am still confused about why my previous zap setup still works only some of the time. (I’m pretty sure I followed a guide)…

If you see the screenshot here, you can see how some work and some don’t. Is there a way I can fix the zap for everything all at once, or do I need to go through each of the “broken” zaps and manually add them into my flodesk email segment?

@curiouspapaya 

Each Zap Run would need to be handled individually.

As you troubleshoot the individual Zap Runs, you may identify a pattern of why those have errors.

The fix to the Zap would apply for new Zap Runs going forward only.

Hi @curiouspapaya,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

So far, the updated zap hasn’t had issues. 

Thank you, that worked! 

That’s great news @curiouspapaya! A huge thanks to Troy for pointing you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help!