Hi ​@Alaa Ali, welcome to the Community! 🎉

Did you manage to get this resolved?

If not it sounds like you might have still been logged into your work Zapier account when you set up the mailbox for Email Parser initially. Which might explain why you were able to access those emails from your Zapier work account on a second computer. 🤔

Can you try logging out of your Zapier work account so that it will ask you log in again—or use a different browser or an incognito/private window to log into your personal Zapier account. Then log into Email Parser using your personal Zapier account details. 

That should ensure that you’re definitely logged in via your personal account. From there you can set up/manage the Email Parser mailbox for your personal emails. And then for your work-related Zapier account, you’d repeat the process but log into your Zapier work account.

Please keep us updated on how you’re getting on, keen to ensure this gets sorted!

Thanks SamB for your detailed answer - unfortunately I already tried everything you mentioned - incognito etc. but the behavior I explained in my initial message is what is happening. 

I think there is a security issue that the email parser team needs to check. ( I am a software engineer myself - so I am probably sure).

​@Alaa Ali, I’m so sorry for missing your reply here previously! In that case I’d recommend reaching out to our Support team to flag this with them as it sounds like there may be a bug that needs to be investigated further.

Keen to ensure this gets sorted so please let us know how you get on with them! 

Hi there, 

Has a solution been found to this issue? 

Best

No - still the same.

Brilliant. 

Hi ​@NicolasTagency and ​@Alaa Ali! 👋

I did some further digging and found a Support ticket that mentioned this same behavior. In that particular case it was due to a caching issue where selections for the previous app connection were being cached in the Mailbox field’s dropdown menu.

It was resolved by:

• Reselecting the Email Parser account connection in the Zap from the Setup section.
• Then in the Mailbox field click on Clear Selection and Refresh Selection to reload the selections available for the current app connection.

Can you both give those steps a try and let me know how it goes?

Tried that and didn’t work. 

Thanks for giving it a try, ​@NicolasTagency—sorry it didn’t work as hoped.

I just spotted you also reached out to the Support team about this and they were able to make some changes on our side to which should have got it working correctly now. 🤞

Can you take another look and confirm whether it’s still showing the mailboxes for the wrong account? 

Not working yet...

Hi ​@NicolasTagency,

We sincerely apologize for the inconvenience. Kindly continue to contact our Zapier support for additional assistance with the issue.