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Question

Email parser links multiple accounts and causes security issues


I logged in for the first time and created new email in the new email parser from my personal account - then I logged out and logged in with my work account and I saw the same emails list in it.

I went to a different computer (work computer - that I never logged in with my personal email) - then logged in with the work email and found the same emails, so I decided to create new email address but this time while logged in from my work email.

 

then when I went back to my personal account I found all existing emails + the newly created one from my work.

Seems like I have parser account linked to 2 zapier accounts.

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3 replies

SamB
Community Manager
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  • Community Manager
  • 7242 replies
  • January 7, 2025

Hi ​@Alaa Ali, welcome to the Community! 🎉

Did you manage to get this resolved?

If not it sounds like you might have still been logged into your work Zapier account when you set up the mailbox for Email Parser initially. Which might explain why you were able to access those emails from your Zapier work account on a second computer. 🤔

Can you try logging out of your Zapier work account so that it will ask you log in again—or use a different browser or an incognito/private window to log into your personal Zapier account. Then log into Email Parser using your personal Zapier account details. 

That should ensure that you’re definitely logged in via your personal account. From there you can set up/manage the Email Parser mailbox for your personal emails. And then for your work-related Zapier account, you’d repeat the process but log into your Zapier work account.

Please keep us updated on how you’re getting on, keen to ensure this gets sorted!


  • Author
  • Beginner
  • 1 reply
  • January 13, 2025

Thanks SamB for your detailed answer - unfortunately I already tried everything you mentioned - incognito etc. but the behavior I explained in my initial message is what is happening. 

I think there is a security issue that the email parser team needs to check. ( I am a software engineer myself - so I am probably sure).


SamB
Community Manager
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  • Community Manager
  • 7242 replies
  • February 4, 2025

@Alaa Ali, I’m so sorry for missing your reply here previously! In that case I’d recommend reaching out to our Support team to flag this with them as it sounds like there may be a bug that needs to be investigated further.

Keen to ensure this gets sorted so please let us know how you get on with them!