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Email parser email are not showing up when testing the trigger.


Userlevel 1

Hello Guys! 

 

I already have a mailbox setting up on my Parser with an edit template:

 

 

Creating my Zap, this is not showing up on test:

 

Somebody can help? 

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Best answer by jesse 20 May 2022, 21:38

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6 replies

Userlevel 7
Badge +13

Hi @Bianca Estanislau 

Good question.

Make sure you have the correct account and trigger configured.

 

Userlevel 1

Hi @Bianca Estanislau 

Good question.

Make sure you have the correct account and trigger configured.

 

 

Yes, I'm using the same account as my other Zap's:

 

 

Hi, I’m having the same issue.

 

F

Userlevel 7
Badge +8

Hey @Bianca Estanislau and @LouiseK - sorry for the trouble here! Would you both mind trying to reconnect your Email Parser account here to see if that helps?: https://zapier.com/app/connections

If not, I would suggest bringing this one to our support team so they can dig into this further. Keep us posted with your progress - we’d love to know how to resolve this one!

Userlevel 7
Badge +8

@Bianca Estanislau and @LouiseK I just wanted to check in with the both of you as I has not seen tickets come in from either of your email addresses. Are you still having trouble here? Let us know!

Userlevel 7
Badge +11

Hi @Bianca Estanislau and @LouiseK Were you able to get to the bottom of this? Thanks!

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