Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

After trying everything, It seems like your DotDigital integration with Facebook Lead Form needs to be updated.
It’s actually impossible to send E-mail field data from FB to DotDigitial at the moment.

I have full acess to every platforms. All of my integrations are properly active in FB Business manager, FB Lead Acess, FB page, FB Ad Account and the DotDigital API.

Changing the data to “raw email” or the “email type” to “HTML” doesn’t work either.
 

 

Hi @Liquid_Foxtrot 

Check this help article for testing FB Lead Ads: https://zapier.com/help/doc/use-the-facebook-lead-ads-testing-tool-to-create-sample-leads

 

FYI: Most Zap apps are created and maintained by the app developer, rather than by Zapier.

Feedback can be submitted to Zapier Support to be passed on to the app developer: https://zapier.com/app/get-help

Maybe Zapier support should update the “Troubleshooting” page about Facebook Lead integration.
Because it seems that FB made some big changes recently with their data usage privacy (oct 2021) … 
And it seems that there is a huge amount of paid users here that are experiencing this kind of problem since that moment.

And between us, I am also pretty sure that a big part of Zapier paid users are here to sync their FB leads with some CRMs. So maybe it needs to be looked further. 

Still, thanks for your quick reply and for the support!

@Liquid_Foxtrot

This Zap help article for FB Lead Ads indicates there are 2 versions: https://zapier.com/help/doc/how-to-get-started-with-facebook-lead-ads-on-zapier#connecting-with-facebook-lead-ads

 

Here’s a link to all the available help articles for FB Lead Ads: https://zapier.com/apps/facebook-lead-ads/help

FIY : It works, everything is send… except the “Email” and “Name” field data.
 


 

@Liquid_Foxtrot 

Did you try changing the trigger test data to map your Zap steps?

https://zapier.com/help/create/basics/change-the-test-data-in-your-zap-trigger

UPDATE / SOLVED : I found what seems to be the only thing that worked. And it was to NOT use the Facebook Leads, BUT INSTEAD, use the Instagram Leads…

Weirdly enough, it pulled out the data from Facebook AND from Instagram. So it seems like this do even more, while the FB one did nothing. At least it’s a good workaround.

Interesting! Thanks so much the update and sharing your solution with the community, @Liquid_Foxtrot! 

Terms & Conditions