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Question

Email by Zapier error: Required field "Body (HMTL or Plain)" (body) is missing

  • 18 March 2024
  • 8 replies
  • 38 views
Z

Please refer to the the screenshot of the Zap History attached.

(Just wondering what happens after this? This is my first time posting a question requesting for support) 

 

 

8 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Zam 

Looks

The structure of the data from the Zap trigger is different from the mapped variable, which is why the error happened.

Try mapping this variable.

{{231629672__data__email}}

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Z
{{231629672__data__email}}

 

 

Zapier failed to capture {{231629672__data__email}}

 

Thank you @Troy Tessalone but Zapier still failed to capture {{231629672__data__email}}

Z

@Troy Tessalone I forgot to mention in my first post that when performing a test with the mapped data, it does work. But once I tried on live data, Zapier failed to collect the value from the new submission.

 
Troy Tessalone
Userlevel 7
Badge +14

@Zam 

Did you try to turn the Zap ON and test live again?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Z

@Troy Tessalone yes i did try to disable and enable, even put up a new zap, but still fails.

 
Troy Tessalone
Userlevel 7
Badge +14

@Zam 

For the new Zap Run, post screenshots of the DATA OUT from Step 1 and the DATA IN for Step 2.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Z

 Thanks @Troy Tessalone! {{231629672__data__email}} does works!

 

Apparently all the mapped data don’t get captured by Zapier properly.

 

So based on the variable you gave, is this how I should map the following data? Are these variables valid?

 

{{231629672__data__id}}

{{231629672__data__email}}

{{231629672__data__popupId}}

{{231629672__data__productId}}

{{231629672__data__optinLocations__newsletter_footer}}

{{231629672__data__optinLocations__checkout_checkbox}}

{{231629672__data__optinLocations__list_builder_pro}}

{{231629672__data__optinLocations__custom_page}}

 

 
Troy Tessalone
Userlevel 7
Badge +14

@Zam 

For some Zap app integrations the data structure returned when configuring the Zap steps in EDIT mode can differ from the data structure returned for live Zap Runs.

 

It can take a bit of trial and error to get the custom pill mappings correct.

 

When in doubt, test it out.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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