Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hello, I’m trying to use a zap that detects a new label added to a card on multiple Trello boards. As far as I can tell this requires a zap for each board. I have this working nicely on one board, but when I duplicate the zap and change the board it will not detect new records for that board. The new board I’m trying to use is a renamed duplicate of the first board, so the labels, etc. are all the same, and Zapier seems to be detecting that the board exists and all the label names on it. When I test, no records appear. I’ve tried many times to add a variety of labels (including default labels) before, during, and after testing with no results. When trying a different trigger it does detect new records. I haven’t tested this exhaustively but it seems specific to the “new label added” trigger. The weird part is when I create a new zap from scratch and use the same setting, board, etc., it does detect new records. Furthermore, when duplicating the zap and leaving the board the same

The only difference I see is the fact that it’s a duplicate Zap. I’ve tried creating a new board rather than duplicating, and also tried using older existing boards. When ignoring the test and publishing the Zap it doesn’t run when the label is added.

Any help is appreciated, thanks.

 

Hi @Jasonberg 

Good question.

If you suspect an issue with the duplicating of a Zap, then you can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

I contacted support and it turns out this is a known issue. Duplicating a Zap that uses the instant trigger “New Label added to card” and then changing the board will result in the new Zap failing to detect activity on the new board.

Thanks for looping back for an update here @Jasonberg, and I’m sorry to hear about the issue being a bug.

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help.

Update: This bug is still present but using Webhooks gets around the issue completely. Webhooks in general seem preferable if you’re trying to use zaps across multiple Trello boards, because you can simply have rules and buttons that post to a common url, rather than setting up a Zap for each board.

Reply


Terms & Conditions