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Due Dates not Triggering on Trello cards after updating Trello app in Zapier


I recently updated our Trello Zaps from the deprecated Trello app to the new one. Once I did that, my Card Due triggers are no longer triggering. I have cards that are Due in Trello, but when I try to test the trigger it comes back and tells me that there are no cards due in my account.

 

Anyone else having issues like this?

Best answer by SamBBest answer by SamB

Hi ​@PTrevethan 👋

I just came across this thread and spotted our Support team added you to a bug where the Card Due Trigger isn’t triggering as expected. They suggested a workaround which appears to have done the trick so I’ll share the details of that here in case it’s useful for anyone else that might also be having similar trouble:

“In the meantime, I have a suggestion for a workaround that may help after I've completed some testing on my own account. I set up two Zaps with a due time of 5 minutes before the Due Date, one Zap using the legacy version and one using the current version. Only the legacy test came through. 
 
Would you mind reverting to the Legacy version of the Trello app while the team looks into this? Let me know if you can't see it in the app drawer:
ee959e46785ec6cb053147b31ac95d6b.png
​​​​​​”

 

Thanks for your ongoing patience on this. I’ll follow up here if there are any updates on the status of the bug report, but do let me know if there’s anything else I can help with in the meantime! 🙂

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9 replies

Troy Tessalone
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Hi ​@PTrevethan 

Help us have more info by posting screenshots showing how your Zap Trello trigger step is configured in EDIT mode with the field mappings visible.


  • Author
  • Beginner
  • 4 replies
  • January 8, 2025

Sure thing. I’ve got it setup to trigger at 21 days before due… We use it to send a quick email prep to the client’s customer. 

I tested this when it was reported as not working by creating a brand new card set to be due in 22 days, and then I waited 2 days before I got a chance to check on it again. When I did, I found that it did not trigger. When I then went in to do a “Test” in the edit screens, that would still only bring up a dummy data record that I’m completely unfamiliar with… 

Trigger Configuration
Dummy data that comes back when doing a “Test”.

 


Troy Tessalone
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@PTrevethan 

You can try reporting this as a possible bug to Zapier Support: https://zapier.com/app/get-help


Troy Tessalone
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@PTrevethan 

You can try exploring workarounds using native Trello automation options:
https://support.atlassian.com/trello/docs/create-and-manage-automations/


  • Author
  • Beginner
  • 4 replies
  • January 8, 2025

Yep, working with them on it now. Will update here if we find the root cause. :) But yeah, feels like a “bug”...


SamB
Community Manager
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  • Community Manager
  • 7297 replies
  • Answer
  • January 29, 2025

Hi ​@PTrevethan 👋

I just came across this thread and spotted our Support team added you to a bug where the Card Due Trigger isn’t triggering as expected. They suggested a workaround which appears to have done the trick so I’ll share the details of that here in case it’s useful for anyone else that might also be having similar trouble:

“In the meantime, I have a suggestion for a workaround that may help after I've completed some testing on my own account. I set up two Zaps with a due time of 5 minutes before the Due Date, one Zap using the legacy version and one using the current version. Only the legacy test came through. 
 
Would you mind reverting to the Legacy version of the Trello app while the team looks into this? Let me know if you can't see it in the app drawer:
ee959e46785ec6cb053147b31ac95d6b.png
​​​​​​”

 

Thanks for your ongoing patience on this. I’ll follow up here if there are any updates on the status of the bug report, but do let me know if there’s anything else I can help with in the meantime! 🙂


  • Author
  • Beginner
  • 4 replies
  • January 30, 2025

Yeah, this is what we did as a workaround. The issue I had when I did it was that the Legacy Trello app was not available in the search. I had to go to a previous unused zap that just happened to have that trigger in the flow. I was able to copy/paste that to replace and activate that app on the zaps where we needed it….

Has the legacy Trello app been added back into the mix so that people won’t encounter the bug? I have to wonder why the new app is continuing to even be available while such a bug exists. It’s clear this isn’t a quick fix.


SamB
Community Manager
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  • Community Manager
  • 7297 replies
  • February 3, 2025

Thanks so much for flagging that, ​@PTrevethan! 🙂 Right now, the legacy version of the Trello app hasn’t been reintroduced. Totally understand your concerns on this and it’s definitely not an ideal situation to have to make a copy of another Zap that’s using the old version of the Trello app, just to gain access the legacy version of the Card Due trigger. The team are aware of this and as soon as there are any updates, I’ll be sure to share them here.


  • Author
  • Beginner
  • 4 replies
  • February 3, 2025

What do you suppose is the challenge to making the legacy app available to everyone? Especially considering the team is aware of the problem and the workaround…