I’m having crazy issues with Dropbox Sign (formally known as HelloSign) regarding the trigger. I’m a paying API customer and can’t get a straight answer from anyone as to why this is happening or how to fix it.
App: Dropbox Sign / Hellosign
Trigger: Signature Request Signed in Dropbox Sign
Summary: What’s supposed to happen, (as has been performing perfectly for the past two years prior to Dropbox Sign joining the party) is that the document workflow on zapier is triggered every time a signature request on a document is signed.
My Zap is specifically configured to filter out documents that haven’t been signed by all parties (i.e. no status code = awaiting_signature), and continue once all signatures have been received.
Error 1: Dropbox Sign / Hellosign is failing to trigger after every signature request is signed, specifically the most important one --- when all parties have signed.
Error 2: I am unable to Load “Events” and despite having hundreds of instances, only one example appears and its always the same exact example for each of the A, B, C events as seen below
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/c549b2fc-5610-40d9-9918-8826d7179360.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/715c36c5-77b8-4b71-b51b-37e5459e6fd6.png)