We have Docusign Envelopes that go out to contacts. The envelopes go out by email but their cell phones are used to authenticate who they are. When I set up a zap to send an envelope, I keep getting this error from Docusign:
RECIPIENT_SMS_AUTH_PHONE_MISSING: SMS authentication phone number cannot be empty.
The receipent’s phone number is mapped in the zap but I feel there is a different field that needs to be mapped. Any suggestions? The AI bot was no help.
+6Hey
The error usually means that you are not passing the SMS authentication field. It’s a specific field and it’s different than the Signed phone number.
Which particular Zapier action you are passing? Does it show a parameter where you can pass this SMS authentication field. If not, then it might be a limitation of the integration.
But there is a workaround by querying the API directly using Webhooks in Zapier action. Here is the API documentation about it here- https://developers.docusign.com/docs/esign-rest-api/reference/envelopes/envelopes/create. You have to call this particular endpoint- /restapi/v2.1/accounts/{accountId}/envelopes. There you have to send the SMS authentication number in the JSON.
Here is an article about Webhooks in Zapier- https://help.zapier.com/hc/en-us/articles/8496326446989-Send-webhooks-in-Zaps.
I can understand that it’s a bit more technical and complex but if it’s important for you, you can give this approach a try. Hope it helps!
PS: If you need more active help, I’m happy to connect through my Zapier Solution Partner page if you’d like to reach out here- https://zapier.com/partnerdirectory/automation-jinn
+14Hi
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