DocuSign error: Could not create signature request, INVALID_USERNAME_FOR_RECIPIENT.

Hi @interim slc 

Good question.

For us to have context, please post detailed screenshots with how your Zap steps are configured.

The Username might be related to the Recipient Name field.

@Troy Tessalone Sure, here are screenshots.  Data is being fed by pipelinepro.

@interim slc 

Check your Zap Runs history details to see the DATA IN/OUT for each Zap step to help you troubleshoot.

https://zapier.com/app/history/

@Troy Tessalone is this telling me the full name was not extracted because it is in brackets where the email above is not?

@Troy Tessalone and if that’s the case, how do I fix it?  Username is selected and it presents good data:

@interim slc 

We’d need to see screenshots with how your Zap trigger step is configured.

Check the DATA OUT for your Zap trigger step, does it include the full name?

{{variable}} means either the value does note exist for the mapped variable or it’s a mismapped variable.

@Troy Tessalone data out shows First name and last name.  Zapier must have broken those up--full name was fed into the Zap.  What else do I need to look at (thank you for engaging with me, I appreciate it a lot!

@interim slc 

Based on the screenshot you need to

Map the first_name and last_name variables from step 1 in place of full_name in step 2 for DocuSign.

@Troy Tessalone so even though it just asks for name, I enter both first and last name separately like this?

@interim slc 

Once you do that, you can try to replay the failed Zap Runs: https://help.zapier.com/hc/en-us/articles/8496241726989-Replay-failed-Zap-runs

@Troy Tessalone you fixed it--thank you a million times, I could not figure it out.

@interim slc 

Yeah, it should indicate the field is required.

@Troy Tessalone my zap is working but still kicks out an error message.  What should I do?  Since it’s working I am happy but don’t trust it like I want to.

@interim slc

Check the Zap Run DATA OUT for your Zap trigger step, does it include the first name and last name?

https://zapier.com/app/history/

@Troy Tessalone I figured it out, I created a new Zap while chatting with you, the new one worked but I forgot to unpublish the old one, that one threw the error