DocuSign error: Could not create signature request, INVALID_USERNAME_FOR_RECIPIENT.
I created a Zap so when something happens it triggers Docusign to send documents to the recipient. Every time I set up the zap and test it, it fires perfectly, but everytime after it’s published, I retest it and it fails with this notice. The username comes from the same source and again works during the test, so something seems to be glitching in Zapier not Docusign.
DocuSign
Could not create signature request: INVALID_USERNAME_FOR_RECIPIENT: The user name for the recipient is invalid. The user name is invalid for recipient email
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Hi @interim slc
Good question.
For us to have context, please post detailed screenshots with how your Zap steps are configured.
The Username might be related to the Recipient Name field.
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@Troy Tessalone Sure, here are screenshots. Data is being fed by pipelinepro.
@interim slc
Check your ZapRuns history details to see the DATA IN/OUT for each Zap step to help you troubleshoot.
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@Troy Tessalone is this telling me the full name was not extracted because it is in brackets where the email above is not?
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@Troy Tessalone and if that’s the case, how do I fix it? Username is selected and it presents good data:
@interim slc
We’d need to see screenshots with how your Zap trigger step is configured.
Check the DATA OUT for your Zap trigger step, does it include the full name?
{{variable}} means either the value does note exist for the mapped variable or it’s a mismapped variable.
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@Troy Tessalone data out shows First name and last name. Zapier must have broken those up--full name was fed into the Zap. What else do I need to look at (thank you for engaging with me, I appreciate it a lot!
@interim slc
Based on the screenshot you need to
Map the first_name and last_name variables from step 1 in place of full_name in step 2 for DocuSign.
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@Troy Tessalone so even though it just asks for name, I enter both first and last name separately like this?
@interim slc
You probably want to put a space between the 2 mapped variables.
@Troy Tessalone you fixed it--thank you a million times, I could not figure it out.
@interim slc
Yeah, it should indicate the field is required.
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@Troy Tessalone my zap is working but still kicks out an error message. What should I do? Since it’s working I am happy but don’t trust it like I want to.
@interim slc
Check the Zap Run DATA OUT for your Zap trigger step, does it include the first name and last name?
@Troy Tessalone I figured it out, I created a new Zap while chatting with you, the new one worked but I forgot to unpublish the old one, that one threw the error
