Difficulty connecting WhatsApp to CRM

Olá Taline,

Obrigado por entrar em contacto! O meu nome é Scott e sou Especialista de Suporte Técnico aqui na Zapier. Espero que esteja a ter um ótimo dia — fico feliz por ajudar.

Quanto à configuração da ligação entre o WhatsApp e o seu CRM Pipedrive, tem a certeza que deveria ser fácil.

Poderia dar-nos mais detalhes sobre onde está a encontrar dificuldades na configuração ou se está a ver algum erro durante o processo? Assim que percebermos em que fase do processo se encontra, poderemos esclarecer melhor as suas dúvidas.

Atenciosamente,

Original message ( Pre-translation via Google Translate )
 

Hi there Taline, 

Thanks for reaching out! My name’s Scott and I’m a Technical Support Specialist here at Zapier. I hope you're having a great day so far—happy to lend a hand here.

When it comes to setting up a connection between your WhatsApp to your Pipedrive CRM, you are correct that this should be easy to setup.

Can you provide more on where you are stuck setting this up, or if you are seeing any errors in the process itself?  Once we can see where you are at in the process we can help clear more up.

All the best,
 

Hi ​@Taline 

Original post translated to English:

Difficulty connecting WhatsApp to CRM

For the past 3 days, I've been trying to set up something relatively simple: connecting WhatsApp to the CRM (Pipedrive) so that notes are generated for sent and received messages, but so far I haven't been able to complete it at all.

​@Taline 

There is no Zap app integration for: WhatsApp Messenger

There are Zap app integrations for these:

• WhatsApp Business
• WhatsApp Notifications

Are you using the WhatsApp Business Zap app integration?

Help: https://zapier.com/apps/whatsapp-business/integrations#help

Prerequisites

To use the WhatsApp Business app on Zapier, you must have:

• A paid Zapier account. WhatsApp Business is a premium app on Zapier.
• Meta Business Manager account.
• WhatsApp Business account (WABA) with a valid and registered number.

Hi there ​@Taline 👋

It’s been a while since you reached out about this. Were you able to get your WhatsApp account connected, or is it still not working?

Let us know how it went. Want to make sure this gets resolved 🙂