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Question

Description missing for ManageEngine ServiceDesk

  • February 13, 2024
  • 4 replies
  • 32 views
U

I’m trying to setup a Zap between ManageEngine ServiceDesk and Wrike. The Description field is missing. This is the most important field. How do I access this field?

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    4 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • February 13, 2024

    Hi @User123456 

    Please clarify which app the Description field is missing from with screenshots, thanks.

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    U
    • User123456
    • Author
    • New
    • February 13, 2024

    Manage Engine Service Desk Plus

    In the list of available fields there should be a description. There isn’t one

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • February 13, 2024

    @User123456 

    Can you show screenshots of the DATA OUT from the Zap trigger step for us to have full context?

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
    ken.a
    Forum|alt.badge.img+6
    • ken.aZapier Staff
    • Zapier Staff
    • May 22, 2024

    Hi @User123456,

    I just came across your post here and wanted to check in here to see how you’re getting on. Are you still running into the same issue here? If so, could you please share screenshots of the Data Out of your trigger step in the Zap History as Troy suggested?

    I'll be keeping an eye out for your response!

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